ServKoruCapture the conversation
Connect the configured support mailbox and track requests in the service desk.
EVERYDAY SERVICE SCENARIOS
Start with the work your team repeats.
Practical workflows for internal IT support. Start with a bounded use case and expand as your team proves its value.
A clearer path from request to action.
Connect the employee’s request, business approval and IT operation, while preserving the separate controls each step needs.
See your scenario in a demoIllustrative sequence. Available steps depend on configured services and enabled tools.
- 1
Find the right service
The employee uses the portal and Self-Service Assistant to understand what to request.
- 2
Capture the request
The service form records the information IT and the approver need.
- 3
Approve the business need
The configured approver reviews the request before fulfilment.
- 4
Review and confirm the IT action
An authorised IT user inspects the Agent Assistant’s proposed operation and confirms it.
- 5
Record the result
The request and tool audit provide a traceable outcome.
ANOTHER PLACE TO START
Bring order to support email.
Work with the context
Give the IT team a common request record and accessible knowledge to support handling.
Keep the outcome visible
Record replies, approvals where applicable, and the progress of the request.
YOUR TEAM. YOUR WORKFLOW.
See what AI-assisted service could look like for your team.
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