ServKoruEmployee service portal
Make published services accessible through a catalogue with configured forms and request information.
PRODUCT OVERVIEW
A service desk with AI woven into the work.
Connect employee requests, IT handling and service configuration with a shared service foundation and three role-focused agents.
A SHARED SERVICE FOUNDATION
The structure behind
AI-assisted service.
Give requests a place to live, decisions a trail to follow, and people the context they need.
Requests & approvals
Bring the request, communications, work activity and approval decisions into a common record.
Knowledge & assistance
Help people retrieve accessible knowledge through role-focused AI assistance.
Process & SLA tracking
Configure supported service processes and track response and resolution commitments.
AI governance
Configure assistant tools and knowledge access, and review usage and audit information.
Basic asset context
Keep bounded user, device and business-service relationships in CMDB-lite. No network discovery is implied.
FOR EMPLOYEES
Self-Service Assistant
Help employees find relevant knowledge and services, understand what to request and get support in natural language.
- Permission-aware knowledge answers
- Service catalogue discovery
- Guided request creation
FOR IT TEAMS
Agent Assistant
Work with ticket context, accessible knowledge and selected Microsoft tools, while keeping the authorisation of each action visible.
- Ticket and user context
- Microsoft 365 information & tools
- Confirmed actions with an audit trail
FOR SERVICE ADMINISTRATORS
Service Designer
Turn a service idea into a structured form and supported process draft. Review the proposal before making it available to employees.
- Natural-language requirements
- Form, routing & process drafts
- Human review before publication
One place to request support.
Employees browse relevant services, provide the required information and follow the progress of their requests.
Explore Self-Service AssistantEmployee service portalCurrent product interface
YOUR TEAM. YOUR WORKFLOW.
See what AI-assisted service could look like for your team.
Book a demo and explore a free three-month trial for your IT team.