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MICROSOFT 365

Bring your Microsoft 365 work into context.

Connect identity, support channels and selected operational tools to the requests your IT team already handles.

IDENTITY, CHANNELS & ACTIONS

A familiar ecosystem.
A connected service process.

Microsoft Entra ID

Connect work-account sign-in and identity provisioning. Selected authorised tools can inspect account information and manage supported access operations.

Microsoft Teams

Support defined personal-chat interactions for requests, status, information and knowledge. Approval actions are available to eligible linked roles.

Microsoft 365 email

Connect configured support mailboxes for intake and replies, with request-linked communication and delivery records.

Exchange Online

Selected tools cover calendar, shared-mailbox and distribution-group access. Some capabilities require scoped Exchange PowerShell configuration.

Microsoft Intune

Inspect supported device information and request authorised device actions, including sync or restart, after confirmation.

Tool configuration

Tenant consent, assistant permissions and enabled tool scopes determine what can run. Credentials alone do not grant tenant access.

Microsoft is a third-party platform. Available capabilities depend on customer licences, tenant permissions and integration setup. ServKoru does not claim Microsoft partnership or certification.

A clearer path from request to action.

Connect the employee’s request, business approval and IT operation, while preserving the separate controls each step needs.

See your scenario in a demo
Illustrative sequence. Available steps depend on configured services and enabled tools.
  1. 1

    Find the right service

    The employee uses the portal and Self-Service Assistant to understand what to request.

  2. 2

    Capture the request

    The service form records the information IT and the approver need.

  3. 3

    Approve the business need

    The configured approver reviews the request before fulfilment.

  4. 4

    Review and confirm the IT action

    An authorised IT user inspects the Agent Assistant’s proposed operation and confirms it.

  5. 5

    Record the result

    The request and tool audit provide a traceable outcome.

YOUR TEAM. YOUR WORKFLOW.

See what AI-assisted service could look like for your team.

Book a demo and explore a free three-month trial for your IT team.

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