PRODUCT BRIEF

ServKoru product brief

AI-powered IT service management for employees, IT teams and service administrators.

Three role-focused agents

ServKoru connects employee requests, IT handling and service configuration with AI assistance, permission-aware tools and human oversight.

FOR EMPLOYEES

Self-Service Assistant

Help employees find relevant knowledge and services, understand what to request and get support in natural language.

  • Permission-aware knowledge answers
  • Service catalogue discovery
  • Guided request creation
Meet Self-Service Assistant
FOR IT TEAMS

Agent Assistant

Work with ticket context, accessible knowledge and selected Microsoft tools, while keeping the authorisation of each action visible.

  • Ticket and user context
  • Microsoft 365 information & tools
  • Confirmed actions with an audit trail
Meet Agent Assistant
FOR SERVICE ADMINISTRATORS

Service Designer

Turn a service idea into a structured form and supported process draft. Review the proposal before making it available to employees.

  • Natural-language requirements
  • Form, routing & process drafts
  • Human review before publication
Meet Service Designer

The service foundation

Employee portal · service catalogue · requests and approvals · knowledge · process and SLA tracking · AI governance · Microsoft 365 integration.

A focused pilot

Choose a recurring request, agree the people and controls involved, measure a baseline and evaluate a bounded pilot before expanding.

Learn more

Explore the product portal and discuss a scenario-specific demonstration.